Sos Roofline Systems

Undertaking a move with “reasonable dispatch,” is a factor which is governed by numerous consumer regulations, and a growing number of laws, as well. The importance of these regulations cannot be overstated, in the face of numerous moving scams, which rely on delayed delivery of your goods.

The burgeoning of delayed moves, in the modern industry originates in the practice of online moving brokers, who contract moves with their customers, before they have lined up the company that will make the move. Because moving brokers usually land customers by offering a low moving cost estimate , they don’t have sufficient funds left over to readily attract interstate movers. So they put the goods in storage, and wait until 2 loads are going in the same direction, and then schedule the move. In the meantime, the customer is waiting for his goods, during a wait time, which all too often exceeds the delivery spread.

Once the move has exceeded the delivery spread, disappointed customers must rely on exigent consumer regulations and laws to light a fire under the feet of the moving brokers, who have already gotten their pay, and are generally not eager to go out of their way to push the move forward One important fact to know is that legally, movers have 30 days beyond the agreed upon delivery date to get the goods to the destination, before they are in criminal trouble. That’s 30 days beyond the delivery date, and not 30 days from pickup. And that is 30 actual days, not 30 business days, as some companies might claim.

Large moving companies will write into their tariff an agreed upon inconvenience fee, which they will pay per day for a move that goes beyond the move window. However, smaller companies, the type that are hired to make a move that is subcontracted, generally won’t pay that fee, even if they promise to pay something, while the move is delayed. They are generally only concerned with getting their full payment on delivery, frequently in non-refundable cash, and then they won’t subsequently pay a discount for late delivery.

When a consumer is in the midst of a delayed move, there are several steps he can take. If the company is main line and reasonable, generally continued communication will resolve the issue. If they won’t communicate, consumers should file a complaint with the FMCSA, with the DOT and should contact “Mover Rescue.” While police generally consider late moves to be civil problems, new regulations do give police the power to intervene as the move approaches 30 days over the delivery spread. So in extended delays, consumers can file a theft report at the police station closest to where they last saw their goods. Local police are not experts on the moving laws, and they generally will swing into action when it appears to them that as injustice has occurred, which might be somewhere between 30 days into the move up to 30 days after the beginning or end of the delivery spread.

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